The Advantages of VoIP Over the Traditional Phone System

With the advancements in technology and communication, it would be more practical to switch over to more efficient and cheaper ways of communicating especially when it comes to business. Traditional telephony in offices is no longer considered to be the best method of communication, especially with the use of the Internet in almost all aspects of life. Thanks to VoIP Singapore or Voice over Internet Protocol, it is now possible to connect with clients, employees, and customers even outside of the country.

Here are some of the benefits of using VoIP or Voice over Internet Protocol in your business:

Great Solutions for Big Companies

A PBX phone system or a private branch exchange phone system will be able to bridge the gap among employees working in different departments but are within the same establishment. The PBX phone system, sometimes called the IP PBX telephone system, is a private telephone network made specifically for the business that uses Internet Protocol to deliver messages. It means that instead of traditional telephony which has a lot of limits especially when communicating outside the business, the IP PBX telephone system will have no limits in extensions and trunks.

Instant Communication within Multiple Locations

VoIP Singapore is an efficient method of delivering messages to personnel located in other headquarters outside of the country, perfect for companies that have international offices. It is also ideal for businesses that frequently send some employees abroad, because the Singapore communication can be programmed to behave as if you’re talking to the other person locally. The company will no longer be hindered by time and distance when it comes to business transactions because IP (Internet Protocol) is flexible and can be configured easily. Plus, there are no hassles when it comes to subscription plans and vendors anymore.

Routing and Emergency Calls

If the company can readily change or assign the location of a number through the use of VoIP Singapore, it can also enable outbound and inbound calling rules that are suitable for local numbers and international inbound calls. The company can also create rules when forwarding some calls based on the day of the week for example, a useful method to hide the actual location of the company or the time when an employee decides to call. Emergency calling is also a bonus, which will enable employees to call during emergencies even when they are using international numbers.

Increase the Savings

Having your company’s own hosted PBX or hosted private branch exchange will allow the business to save money because the hosting company will provide the hardware and software programs that are needed. Hosted pbx will include software programs such as conference calls, e-mails, and e-fax. That way, employees can talk to others on the phone while using other applications at the same time. As long as there is an Internet connection, VoIP Singapore will allow the use of the adapter to communicate. This will help employees to increase their productivity because they can perform various tasks without any hassle or interruption.

Allows for Mobility

Employees who are required to travel all the time can still send documents, share other data, and attend video conferencing and virtual meetings no matter where they are. Advancements in technology will allow for clear and fast phone calls or video calls that are even better than traditional telephony. You don’t have to worry about lags in transmission, distorted voices or dropped calls. Communication is also safer especially when the company uses cloud VoIP that is hosted or provided by third party. It has conference bridges and extension dialing that will help with meetings without anyone having to cancel trips outside the country. Some employees can also access the office at home with the use of VoIP, as long as there is extranet or intranet.

VoIP is User-Friendly

Despite the name, the use of VoIP does not require any degree in computer and communications. It’s readily accessible to everyone, even those outside the corporate world. For large companies, however, it would be more practical to hire a third party to provide cloud VoIP for communication within the business. Unlike traditional telephony, there is no need for separate cables and installation of hardware that can be fire hazards. VoIP relies mostly on the software and the Internet instead of hardware when transferring the voice into digital signals. It is easier to install, use, maintain, and troubleshoot, perfect for companies that don’t have their own information technology department.

Flexible Layout of the Network

There is no one topology for VoIP to work, that is why the company can also access and use the Ethernet or ATM. There is no need to worry about not being able to connect to a wired network, because VoIP can use Wi-Fi and it also eliminates the problems of PTSN connections. There will be fewer instances of communication problems because it will be able to support different communication types.

Various Features

VoIP services for business includes a lot of features such as the following: voicemail, contact lists, conference calls, e-mail, caller ID, video call, video conference, three-way calling, call forwarding, call blocking, IPFax (receiving and sending of fax), local number portability, voicemail-to-email, interactive voice recognition, remote management, automatic call distribution, bandwidth report, and duration of calls.

Disadvantages of Using VoIP

However, there are disadvantages to using VoIP. These include the possibility of interrupted communication when there is a power outage. Its reliance on the Internet will also affect the transmission of messages because you are bound by the limitations and congestions in the connection. During calls, there will also be a tendency of voice distortion especially when you’re also using your computer or mobile device for other tasks while making the call. Lastly, security issues will still plague the use of VoIP because there are risks involved such as malware, spamming, tampering of calls, phishing, and identify theft.


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